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Sales

Cold Email (Founder-Led Sales)

A two-sentence cold email that gets 7-12% reply rates when the ICP is right.

Last updated May 19, 2026

What it is

A short cold email designed to start conversations, not close deals. Built around one specific observation and one open question — never a pitch.

When to use it

When you're at the first 100 customer stage and need to find your ICP one at a time.

The template

Subject: [FirstName], quick question on [specific trigger]

Hi [FirstName],

[One specific observation about their company or role — something that proves you actually looked. 1-2 sentences max. Examples:
- "Saw you just launched [thing]; impressive turnaround given [context]."
- "Noticed your team posted [job role] last week."
- "Read your blog post on [topic] — the bit about [specific point] stuck with me."]

[One open question about their world. NOT about your product. Examples:
- "How are you handling [related problem] in the new flow?"
- "What's the bottleneck right now on [their stated goal]?"
- "Are you running into [common ICP pain] yet, or is that not a problem at your scale?"]

[Signature]
[Name]
[Title]
[Brief credibility — one phrase, no link]

---

## What to A/B test
- Subject line length: 3 words vs 8 words
- Observation type: specific data point vs commentary on something they published
- Question type: open ("how are you handling…") vs specific ("what tool are you using for…")
- Send time: Tuesday 7am vs Thursday 3pm (their timezone)

## What to NEVER do in a first cold email
- Pitch your product. Not once. Not even one sentence.
- "Hope you're well" — wastes a sentence, signals AI.
- "I'd love to schedule a 15-minute call to learn more about your business" — boring, generic, low-reply.
- Lengthy paragraphs about your company. They didn't ask.

Common mistakes

  • Pitching in the first email (kills reply rates)
  • Generic openers ('Hope all is well') instead of a specific observation
  • Asking for a meeting in the first email instead of starting a conversation
  • Sending the same email to 500 people without personalisation in the first sentence